Is the Grosvenor casino mobile app free to download?

Yes, the app is completely free to download and install on both iOS and Android devices. There are no fees associated with downloading or using the app itself.

Can I use the same account for both the mobile app and the desktop website?

Absolutely. Your account is fully unified across all platforms. Whether you log in through the mobile app, the mobile browser, or the full desktop website, you will be accessing the same account with the same balance, bonuses, and account settings.

What should I do if the mobile app is not working properly?

Check that you have the latest version installed, verify your internet connection, try clearing the app cache, or reinstall the app. Contact support via live chat for detailed troubleshooting.

Are the games on the mobile platform fair and properly regulated?

Yes. All games are subject to rigorous testing by independent auditors. The platform operates under a UK Gambling Commission licence.

How long do mobile withdrawals take to process?

E-wallet withdrawals are typically completed within 24 hours. Debit card withdrawals usually take one to five business days.

Can I link my online account with a land-based casino membership?

Yes. You can link your online account to your physical casino membership to earn and redeem loyalty points both online and in person at UK casino clubs.

Privacy Policy

Last Updated: January 2026

Gatwick Master Plan ("we," "us," or "our") operates the gatwickmasterplan.co.uk website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including all associated content, functionality, and services offered thereon.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data: Name, email address, and other contact information you voluntarily submit through contact forms or newsletter subscriptions
Technical Data: IP address, browser type, operating system, and device identifiers
Cookie Data: Information stored via cookies and similar tracking technologies
Usage Data: Pages viewed, links clicked, time spent on pages, referral sources, and interaction with site content

How We Use Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our website and services
To conduct analytics and understand user behaviour patterns
To track affiliate referrals to partner casinos and process affiliate commissions
To send promotional content and updates (where you have consented)
To comply with legal obligations and prevent fraud
To enhance site security and troubleshoot technical issues

Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your experience. These include:

Essential Cookies: Required for site functionality and security
Analytical Cookies: Monitor site performance and user behaviour (Google Analytics)
Affiliate Cookies: Track referrals and conversions for partner casinos
Marketing Cookies: Deliver personalised content and advertising

You may opt out of non-essential cookies by adjusting your browser settings or by clicking "Manage Cookie Preferences" on our website. Disabling cookies may impact site functionality.

Third-Party Links

Our website contains links to third-party websites, including Grosvenor Casino and other gambling operators. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their individual privacy policies before providing any personal information. We do not endorse or control these third parties, and your use of their services is subject to their terms.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, you have the following rights:

Right of Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate information
Right to Erasure: Request deletion of your personal data (subject to legal exceptions)
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing, including for marketing purposes
Right to Lodge a Complaint: Contact the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us using the details in the Contact Us section below.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally:

Contact information is retained for 3 years from last interaction
Analytical and cookie data is retained for 12-24 months
Affiliate tracking data is retained for the duration required by our partners and applicable law

You may request deletion of your data at any time, subject to legal obligations.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@gatwickmasterplan.co.uk
Website: gatwickmasterplan.co.uk

We will endeavour to respond to your inquiry within 30 days. If you are unsatisfied with our response, you may lodge a complaint with the Information Commissioner's Office (ICO).

Please note: This website is for informational purposes and affiliate marketing. Gambling can be harmful. If you are struggling with gambling addiction, please contact GambleAware or the National Problem Gambling Clinic.